Tell us what would make your journey workable
Find accessibility information for ONNN’s website and private journey requests. Discuss vehicle access and assistance requirements with the team in advance.
Availability and price confirmed by our team. Sending a request does not take payment.
Using the website
The site provides labelled form fields, keyboard focus indicators and a skip-to-content link. Its controls and shared page layouts are designed to work on narrow screens. If something prevents you from completing a request, contact the team and describe the page and the difficulty.
Discuss the vehicle and the assistance needed
Tell the team about steps, walking aids, wheelchair dimensions, transfer assistance or other practical access needs. A standard vehicle preference does not establish wheelchair access. The team must confirm the proposed vehicle and any assistance before you rely on it.
Share practical needs with care
Describe the access arrangement you need and the equipment that affects the journey. Avoid sending medical records or unnecessary sensitive details. Contact the operating company for an alternative way to discuss a requirement that the form does not capture.
Before you send your request
Is this an accessibility certification?
This page describes the current approach and contact route. It does not claim an audited compliance level or certify a particular vehicle.
Plan the next part.
A private ride for a non-emergency appointment
Plan a private ONNN ride to a scheduled appointment. Discuss access, companions and mobility needs with the team before relying on a vehicle arrangement.
Prepare the practical details for a safe journey
Review passenger, luggage, child-seat and access requirements before sending an ONNN journey request. Confirm the arrangements with the team before travel.
Privacy for your ONNN journey request
Learn which details ONNN uses for a journey enquiry, how the Zayn Limousine team handles the request and how to ask about your personal data.